We deliver tailored intelligence to drive value creation across your organization, asset or portfolio.

Our Insight & Analytics services cover:

  • Understanding: Providing deep insight through business performance analytics and bespoke customer, market and competitor intelligence

  • Tracking: Monitoring the performance of your brands, assets and customers

  • Managing:  Using information to drive the right decisions and actions


We help determine where to operate, how to succeed, and what is required to deliver the targeted outcomes.

Our Strategy & Planning services:

  • Corporate & Business Strategy (including RADAR, an approach which redefines strategy development for today’s dynamic markets)

  • Innovation, Business Model and Proposition Development

  • Strategic Planning

  • Market Entry & Location Services

  • Brand, Channel & Pricing Strategy

We help grow the value and appeal of commercial property and travel assets by:

  • Commercial Intelligence: Identifying the commercial potential of retail property

  • Customer Insight: Quantifying customer demand and future trends

  • Space & Category Mix Planning: Modelling the quantum and composition of commercial space

  • Design Plan Evaluation: The commercial potential of design plan options

  • Revenue Forecasting & Rent Sustainability: Modelling forecast sales and income from an asset

  • Leasing Support: Providing compelling evidence to support retail opportunities, communicating opportunities to target occupiers and identifying target occupiers

Defining where and how digital can add value across your business.


Our Digital services include:

  • Digital Strategy: Defining the role and application of digital for your organization

  • Content Strategy: Determining what content should be created, and for which channels

  • Customer Experience: Defining how digital can enrich the interaction between you and your customers

  • Digital Operations: Ensuring alignment, efficiency and support of the business strategy


We help transform operational performance through a focus on three core areas:

  • Operating Model: The processes, people, systems, structures and governance that underpin your organization

  • Central Operations: The central activities that drive operational effectiveness and resource efficiency

  • Store Operations: The operational aspects of delivering a great store experience within the context of a multi-channel offer

 


We use our knowledge and specialist skills to help investors and companies navigate the investment life cycle, including:

  • Vendor Support: Working with management to ensure the business or asset is ready for sale

  • Commercial, Operational & Digital Due Diligence: Assessing the business plan within the context of historic performance and the market landscape

  • Post-transaction Implementation: Developing and delivering 100-day plans and operational turnaround initiatives

  • Asset Optimization: Identifying opportunities to improve the performance of asset portfolios and individual businesses

  • Pre-acquisition due diligence: assessing occupier risk and rental income sustainability


We can help you turnaround your business through our focus on three performance transformation steps:

  • Survival: Immediate cost reduction, margin enhancing and cash management activities to increase liquidity

  • Sustainability: The structural operating model changes required to sustain profitability

  • Strategic Shift: Evaluating where to play, how to win, and the resources and activities required to deliver the next phase in the evolution of the business